Refunds & Withdrawal

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This page explains when you can withdraw from your purchase of Make Money with AI, when you can get your money back, and how. It reflects the EU Consumer Rights Directive (2011/83/EU, as amended) and the Digital Content Directive ((EU) 2019/770).

Try before you buy. Chapters 1–3, their tools and game scenes are free to read before you pay, so you can see exactly what you get. The full Book is digital content delivered instantly, so purchases are final once access has been delivered with your consent — except in the cases below, where you always keep your rights.

-day money-back guarantee. On top of your legal rights: if the Book isn't right for you, write to within days of purchase with your order number and you get a full refund — no questions asked.

1. Overview

Situation	Can I get my money back?
I gave consent to immediate access, acknowledged losing the right of withdrawal, and access was delivered	No right of withdrawal (Art. 16(m) CRD). Our -day guarantee still applies.
I paid, but access has not been delivered yet	Yes — you can withdraw within 14 days
I was not asked for, or did not give, the consent and acknowledgement (for example because of a technical error), or my receipt email does not confirm it	Yes — you can withdraw within 14 days of purchase
The Book does not work, a file is broken, or content is missing compared with the description	Yes — a fix, a price reduction or a full refund (section 5)
I was charged twice or the wrong amount	Yes — the extra amount is always refunded
I read the Book and changed my mind	No, once access has been delivered with your consentYes, within days, under our guarantee

2. The right of withdrawal and when it ends

When you buy online, EU law normally gives you a 14-day right of withdrawal without giving reasons. The period starts on the day the contract is concluded (the day of purchase).

For digital content not supplied on a tangible medium — like this Book — the right of withdrawal ends once supply has begun, if all of the following are met (Article 16(m) of Directive 2011/83/EU):

you gave your prior express consent to begin supply immediately, during the withdrawal period;
you acknowledged that you thereby lose your right of withdrawal; and
we confirmed your consent and acknowledgement to you on a durable medium (the order confirmation email).

How this works at checkout

Before paying, you are asked to confirm a statement like this:

☐ I want immediate access to the digital content, and I acknowledge that I lose my 14-day right of withdrawal once access begins.

This box is shown next to the “Buy” button on our sales page; the checkout only opens after you tick it. Our server then creates a one-time checkout for you, valid for 2 hours, and stores your confirmation, its time and the text version with your order at . Your receipt email repeats your confirmation with that date and time. You decide freely whether to give this consent. If any of the three conditions is missing, your 14-day right of withdrawal remains — use the withdrawal function in section 4.

3. Withdrawal information (where the right applies)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us — , , email: — of your decision to withdraw from this contract by an unequivocal statement. You can use the online withdrawal function in section 4, send an email, or use the model withdrawal form in section 7, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

After withdrawal, your access to the full Book is closed, and you must not continue to use it or keep copies of the PDF/EPUB files.

If the Book were classified as a digital service

We consider the Book digital content, so the exception above applies. If it were nevertheless classified as a digital service, you could withdraw within 14 days even after access began, but you would owe an amount proportionate to what was supplied before you withdrew, based on the period of use or the economic value of the content accessed (Article 14(3) of Directive 2011/83/EU; Court of Justice, 9 July 2026, C-234/25). It never exceeds the price, and we would deduct it from your refund. See section 7 of the Terms.

4. Withdraw from contract here

This is our online withdrawal function (Article 11a of Directive 2011/83/EU; in Bulgaria, Article 52a of the Consumer Protection Act, in force since 24 September 2026). It is available on this page and linked as “Withdraw from contract” in the footer of every page. After you confirm, your notice is stored in our withdrawal register with a reference number (for example WD-20261112-7K3M9Q) and the date and time it was received — this happens even if sending email fails. You then get an acknowledgement of receipt by email, automatically and without undue delay, with the reference number, the date and time and the content of your notice. It is sent for every notice we accept and does not wait for any check of your order or for our decision. If the email address and order number don't match an order, the acknowledgement repeats your statement, the order number and the purchase date, but not the name or the optional note you typed (the address might not be yours); both are still recorded. If the email could not be sent, we send it again automatically every few minutes and we are alerted. One notice per order: if you submit the same email address and order number again, you get the same reference number and no second email. To stop misuse of the form, notices that don't match an order are slowed down when very many come from the same connection or for the same address: the acknowledgement is then still sent automatically, a little later, and several notices for one address may be confirmed together in one email. The page always tells you which of these applies. If the form cannot confirm receipt at all, the page tells you so and shows other ways to withdraw (email or letter, below). The acknowledgement confirms receipt; it is not yet a decision on your notice.

Use this function if your right of withdrawal still applies (see the cases above). It takes two steps.

You can also simply email with the subject “Withdrawal” and your order number.

5. If the Book does not work — your rights in all cases

Independently of the right of withdrawal and of any guarantee, you always have the rights of the Digital Content Directive ((EU) 2019/770) if the Book is not in conformity with the contract — for the web version (continuous supply) during the whole access period, which is at least 3 years (Article 11(3)); for the PDF and EPUB files (single act of supply) for a lack of conformity that becomes apparent within 2 years of supply (Article 11(2)). This applies, for example, if it does not open, a feature does not work as described, a file is damaged, or content promised on the sales page is missing:

Repair: we fix the problem free of charge within a reasonable time.
Price reduction or refund: if we cannot or do not fix it, if it keeps happening, or if the problem is serious, you can choose a proportionate price reduction or — if the problem is not minor — end the contract and get a full refund.
Not supplied: if you paid but never received access, write to us; if we do not supply it without undue delay, you can end the contract and get a full refund.

Refunds for these reasons are made within 14 days of your notice, using the original means of payment, at no cost to you.

Before writing: try a current version of Chrome, Edge, Firefox or Safari, reload the page, and make sure you entered the license key from your order email. This solves most access problems in seconds.

6. How to request a refund

Write to from the email address you used to buy (or use section 4 for a withdrawal).
Include your order number (in your receipt) and a short description. For technical problems, a screenshot and your browser/device help.
We reply within 2 working days.
Approved refunds are processed through within 5 working days and in any case within 14 days. Depending on your bank or card, it can take another 5–10 days to appear on your statement.

After a refund, access to the full Book is closed on all devices: at the next online license check (within about 24 hours) the stored chapters are removed from the browser, and a device that stays offline loses access at the latest 7 days after its last check. Copies you made yourself (for example saved pages or screenshots) are not covered by the refunded licence and must be deleted.

Note: as Merchant of Record, also handles refund requests under its own Buyer Terms and may decide on them case by case. This never reduces your rights described on this page.

Chargebacks

Please contact us before disputing a payment with your bank — we solve problems faster, and a chargeback can take weeks. If a payment is reversed through a chargeback, access to the Book is closed. Your legal rights remain unaffected.

Price changes and promotions

We do not refund the difference if the price is reduced after your purchase, or for promotions you did not use, unless the law requires it.

7. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: , , email: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content: Make Money with AI (interactive book) Ordered on: Order number: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: (*) Delete as appropriate.

8. Questions

Write to . Our Terms of Sale and Use and Privacy Policy also apply.